Refund policy

For hygiene reasons, we can only accept returns on:

• Unopened hair

• Unused products

• In original, sealed packaging

Once the packaging seal is broken, the item is no longer returnable unless there is an issue with the product (please see complaint's procedure below).

 

Return Window

Returns are accepted within 14 days of receiving your order.

 

How to Request a Return

Email our support team with:

• Your order number

• The product you wish to return

• Reason for returning

We will send you the correct return address and approval.

 

Refunds

Refunds are processed within 3–5 working days once your return is received and inspected.

Shipping costs are non-refundable.